FAQs

Yes, if you have a group of 15 or more and book all in one transaction, we offer a 10% discount. Just give our box office a call at 4051 4410 and they can arrange the discount for you.

As of Dec, 17th 2021 or when QLD becomes 80% fully vaccinated we will be required by law to only permit those who have been fully vaccinated to enter the theatre. If or anyone in your group is not or will not be fully vaccinated by this time unfortunately we will not be permitted to allow you to enter the theatre and a refund or credit will not be given.

At the moment our Cabaret only operates Friday and Saturday evenings but we also have a weekly comedy night every Monday and multiple one off events throughout the month so make sure to check out OTHER SHOWS on our website.

Our main show is approx 2 hours

Unfortunately our tickets are non refundable but we’re happy to offer a credit for the full amount in the form of a gift certificate so that you can use once you’re fully vaccinated and able to enter the venue.

Simple! When booking your tickets simply leave a note on your booking stating what group you’re with (i.e. Sitting on Matt Burch Table)

We usually tell our guests to dress casual but we wont kick you out for wearing shorts and a T-shirt…although we may make fun of you!

If you are no longer able to attend the show we will issue your tickets back in the form of a gift certificate which can be used at a later date and do not have an expiry on them. When you make a booking at the theatre we hold those seats for you and therefor we do not offer refunds on tickets purchased.

If you can no longer attend the show due to being in a Covid-19 lock down / Quarantine we will refund the entire amount of your booking to a Gift Certificate that can be used for a later date. We strongly recommend only booking once you’re in Cairns to avoid having to cancel tickets and avoid disappointment.

If you’ve purchased our VIP or Private VIP ticket we ask that you arrive by 6:30pm so you can enjoy all the extras that the VIPS receive. If you’re joining us for dinner please arrive no later then 7pm as this is when the dinner will be served. We have a pre show that starts at 7:30pm and the main show starts at 8pm.

We’re located inside The Reef Hotel Casino. If you enter the Casino from the Abbott St. Entrance we are directly to the right as soon as you enter the building.